Returns & Refunds

We hope you love your ESSENSÌ piece. If you change your mind about an online purchase, you can request a return within 14 days of receiving your order.

How to request a return

Email info@essensiofficial.it with your order number and the item you’d like to return. Once you’ve told us you wish to cancel your purchase, please send the item back within 14 days. We’ll reply with the return address and any instructions.

Return postage

Customers are responsible for the cost of return postage. We recommend using a tracked service and keeping your proof of postage, as ESSENSÌ can’t take responsibility for parcels lost in transit.

Condition of returned items

Please return items in their original condition, with any labels attached and original packaging included. You may handle or try on an item to check it, as you would in a shop. We may reduce your refund if an item has been handled beyond what is necessary to assess it.

Refunds

We’ll refund the returned item and the cost of standard delivery, if applicable, using your original payment method. Any extra amount paid for an upgraded delivery service won’t be refunded. We may wait to issue the refund until we receive the item or proof that you’ve sent it back. Once due, refunds will be made within 14 days of your return request.

Custom-made pieces

Pieces made to your measurements or personalised to your specifications can’t be returned because you’ve changed your mind. This doesn’t affect your rights if an item is faulty or not as described.

Faulty or incorrect items

If your item arrives faulty, damaged or incorrect, please email info@essensiofficial.it with your order number and a description of the issue. We’ll arrange an appropriate solution, and you won’t be responsible for the return postage.

Your statutory consumer rights remain unaffected.